Logistics and third-party operations

    Run every customer workflow with dependable service and billing evidence.

    Flatorb gives logistics and 3PL teams customer-specific control across receiving, storage, handling, fulfilment, value-added work, dispatch, reporting and billable operational events.

    Discuss your operation ↗Explore workflows ↓

    Workflow-led engineeringSoftware, devices and integration

    SeparateControl owner and customer stock
    ExecuteApply the service model sold
    ProveRetain handling and SLA evidence
    BillCreate defensible charge inputs

    Industry operating model

    A 3PL must operate several businesses without losing control between them.

    Every customer can bring different stock attributes, service commitments, handling rules, reports, integrations and billing logic.

    Flatorb configures those differences inside a governed operating model. Teams work through the right customer rules while management can see service, inventory, exception and charge evidence across the portfolio.

    01Customer contract

    Service and data rules define the workflow.

    Ownership, handling, turnaround, reporting, integration and charge conditions are made explicit.

    →
    02Shared execution

    Teams perform controlled customer-specific work.

    Receiving, storage, value-added services, fulfilment and dispatch retain client context.

    →
    03Evidence & billing

    Operational facts support service review and charges.

    Timestamps, quantities, exceptions and approvals become dependable customer records.

    Priority workflows

    Protect customer separation while improving shared operational efficiency.

    The platform must support configuration without turning every new customer into a custom software project.

    013PL

    Customer and owner segregation

    Maintain clear stock ownership, permissions, status and reporting across shared facilities.

    • Ownership
    • Access
    • Inventory
    023PL

    Customer-specific workflow rules

    Apply different receipt, label, handling, allocation, fulfilment and dispatch controls.

    • Configuration
    • Service rules
    • Exceptions
    033PL

    SLA and milestone evidence

    Record the timestamps, holds and reasons needed to explain performance fairly.

    • SLA
    • Milestones
    • Reason codes
    043PL

    Value-added services

    Trace repacking, labelling, kitting, inspection or other work against customer requests.

    • VAS
    • Work orders
    • Consumption
    053PL

    Billable operational events

    Create reviewable inputs for storage, handling, movement and service charges.

    • Charge events
    • Approval
    • Audit
    063PL

    Customer integration and visibility

    Exchange orders, inventory, status and reports through agreed interfaces or portals.

    • API / EDI
    • Portal
    • Reporting

    Relevant Flatorb solutions

    Configure the service model from customer instruction to billable completion.

    Flatorb combines multi-client execution, inventory control and integration with the physical identification technology required by each service.

    01Solution pathway

    3PL Operations

    Control multi-client inventory, service execution, reporting and charge evidence.

    The core solution for contract logistics operations. ↗
    02Solution pathway

    Warehouse & Inventory Operations

    Provide reliable receiving, storage, movement, picking, dispatch and counts.

    The physical inventory execution foundation. ↗
    03Solution pathway

    Container Yard & Logistics

    Control gate, yard, condition, repair and billing workflows for container services.

    For depot, terminal and equipment logistics. ↗
    04Solution pathway

    Systems Integration

    Connect customer orders, status, EDI, finance and business intelligence.

    For scalable onboarding and dependable data exchange. ↗

    Connected architecture

    Give every customer the right boundary without fragmenting the operating platform.

    Customer master data, instructions and rates can arrive from connected systems. Flatorb applies the operational rules and returns governed inventory, service, exception and charge evidence.

    Inputs & eventsCustomer, owner and contract contextOrders, receipts and handling requestsInventory, locations and service resourcesScans, timestamps, EDI and approvals
    →
    Flatorb operational layerSeparate stock and permissionsApply customer workflow rulesMeasure service and exceptionsCreate governed billable events
    →
    Outputs & systemsCustomer inventory and statusERP / WMS / TMS interfacesFinance charge inputsSLA and operational reporting

    Technology fit

    Select identification and integration by customer flow—not by one warehouse-wide assumption.

    A 3PL may use barcode for most activity, RFID for selected high-volume services, GPS for mobile operations and EDI or APIs for customer-specific information exchange.

    01

    Barcode & QR

    Support flexible customer labels, items, pallets, locations and documents.

    Explore technology ↗    02

    RFID

    Automate selected high-throughput or reusable-asset customer workflows.

    Explore technology ↗    03

    GPS & Location

    Connect vehicles, mobile assets, arrivals, departure and dwell evidence.

    Explore technology ↗    04

    Systems Integration

    Onboard customers through governed APIs, files, EDI and portal views.

    Explore technology ↗

    Implementation approach

    Onboard one representative customer without creating a one-off platform.

    Flatorb separates reusable operational patterns from genuinely customer-specific rules, producing a configuration model that can support future onboarding.

    01
    Contract-to-workflow mapping

    Translate service commitments, exceptions, reports and charges into operating rules.

    02
    Shared master model

    Define customer, owner, item, location, service and permission boundaries.

    03
    Customer acceptance

    Prove inventory, service evidence, integration and reports with representative cases.

    04
    Repeatable onboarding

    Document reusable configuration and support controls for the next customer.

    International deliveryUSA↗Canada↗Middle East↗Africa↗South Asia↗South East Asia↗Australia↗

    Frequently asked questions

    Questions teams ask about Logistics & 3PL.

    Clear answers for early evaluation, internal discussion and implementation planning.

    01Can Flatorb keep inventory separate by customer and owner?+

    Yes. Ownership, customer context, permissions, locations, statuses and reporting can be configured according to the operating model.

    02Can each customer have different workflow rules?+

    Yes. Selected labels, attributes, validations, milestones, exceptions, reports and integrations can vary while using a shared platform structure.

    03How does the system support billing?+

    Operational events such as receipt, storage basis, movement, handling or value-added work can create governed charge inputs for review and transfer to finance.

    04Can customers access their own information?+

    Customer-specific status and reports can be provided through portals, scheduled outputs or integrations with appropriate access boundaries.

    05Can we integrate through EDI or API?+

    Yes. The method can include APIs, files, EDI or other agreed interfaces according to customer capability and volume.

    Start with one real operating gap

    Show us the customer workflow that is hardest to operate or bill consistently.

    We will connect the service rule, physical event, exception, proof and charge outcome into one practical operating model.

    A useful first conversation30 minutes around one physical workflow
    • What moves, changes state or requires proof?
    • Where does the current record become late or unreliable?
    • Which users, customers and systems depend on it?
    • What measurable outcome would justify action?
    Talk to a solutions architect ↗